How can we help?

Yes. Planned coverage works the same as emergency coverage — post it and musicians respond with availability for that date.

Email us. We'll widen the radius, check the rate against your market, and reach out to musicians directly. You're never charged for an unfilled post.

If you use the Planning Center integration, EM sends the entire plan automatically — songs, keys, arrangements, and your service order. If you don't, send everything you'd give a regular team member: set list and keys, charts or chord sheets, call time, load-in and parking, what's provided versus what to bring, and dress. The more detail you send, the less room there is for error on Sunday.

Yes, from the booking screen. Cancel more than 24 hours before the service and there's no charge. Cancel within 24 hours and a $45 service fee applies — the musician turned down other work to hold your date, and that fee goes to them.

Musicians are held to the same standard. Late cancellations put a strike on their profile, and two strikes within twelve months removes them from the network. If a cancellation leaves you uncovered, email us and we'll work the gap.

Report it from the booking and email us. No-shows are refunded in full and repeated no-shows are removed from the network.

Report it from the booking and email us. EM reviews these case by case and works with both sides on a remedy. Ratings from every completed booking also feed back into who stays in the network.

Yes, and you should. Ratings from completed bookings appear on every profile alongside styles, samples, and experience. Read them before you invite.

Save them to your team and invite them directly on your next post. They see your invite before it goes out to the wider network.

When you accept an offer. Posting and browsing are free — no charge for a gig you never book.

Payment runs through the app so both sides are protected and the musician is paid on time. Keep tips or extra thanks outside the platform if you like.

Every booking generates a receipt in the app, and you can export a statement for any date range.

Once a booking is marked complete, funds land in your EM wallet within 6 to 12 hours. After the booking clears with no issues raised by the church, you can request a payout from the app. Payouts are typically processed within 24 to 48 hours of the request. Payouts aren't automatic — you request them.

When you request your first payout, you'll add your payout details and complete a W-9 in the app. EM sends payouts by Zelle, Apple Pay, or Cash App. These are the rails EM uses to send you money you already earned through a booking on the platform. EM pays you — churches never pay you directly. A church sending you money through any app, including these, is a booking that never went through EM, which means no record, no protection, and no recourse if something goes wrong. That's the line, and it doesn't move.

Because EM issues 1099s. If you earn $600 or more through EM in a calendar year, EM issues a 1099-NEC and sends it to you, and that requires your tax information on file first. You'll complete it once, when you set up payouts.

If you earn $600 or more through EM in a calendar year, EM issues a 1099-NEC and sends it to you. All musicians on EM are independent contractors. For questions about your own tax situation, talk to a tax professional.

Email support@emergencymusician.com with the booking details. EM mediates payment issues between churches and musicians. Don't work it out with the church directly.

$99 per seat per month, billed by EM directly after a 7-day free trial. A seat is an instrument slot — covering keys and drums every week is two seats. Seats can be added or removed any time, and the musician's own pay is separate.

The trial converts to a paid subscription automatically at $99 per seat per month. If you don't want to continue, cancel before the seventh day.

In the EM app: Profile → Manage Subscription → Cancel. You can cancel any time.

No. Cancelling stops the next renewal. The current billing period isn't refunded or prorated.

No. EM vets experience, chart-reading, samples, and references before a profile goes live, and ratings from completed bookings keep the bar up after that. Churches are welcome to request a background check at their own discretion, particularly where a musician will be around volunteers or minors. Many churches already run their own process for anyone serving on a platform.

Musicians are independent contractors and aren't required to carry insurance, and EM doesn't carry coverage on their behalf. If your church requires proof of insurance, ask before confirming.

No. All musicians on EM are independent contractors.

Profiles list styles and traditions musicians are comfortable in, plus samples. Filter before you invite, and chat in the booking before Sunday.

Matching runs on category, instrument, service radius, and availability — not city limits. Musicians set their own radius, so nearby areas are often covered even when they’re not named.

Check the request — it says what's provided. In practice, drums and keys are usually provided by the church, while bass, guitar, and electric players typically bring their own rig. Either way, be prepared to bring your own instrument unless the booking specifically says otherwise.

Download the app, choose the musician path, and build your profile. Applications are reviewed manually.

Applications are reviewed manually. Most people hear back within 2 to 5 business days. If it's been longer than five, email us.

Not currently. EM books guitar, bass, drums and percussion, keys and piano, and vocals.

Four things: a clear profile photo showing your face; a clean bio with no contact information in it; all three link slots filled with sample video of you playing; and availability and service radius kept current. Contact information in a bio gets a profile rejected — all booking communication runs through EM. During review, EM looks at public samples of your playing, including social profiles, to verify experience. Make sure reviewers can see your work when you apply.

You can reapply after twelve months. Come back with sample video and a completed profile — thin applications are the most common reason for a rejection.

Cancelling a booking late puts a strike on your profile. Two strikes within twelve months removes you from the network, and strikes age off after twelve months. If a cancellation was caused by an emergency or something outside your control, you can appeal — email us with what happened. Appeals are reviewed individually.

You can raise a rating with EM, though disputing one doesn't guarantee it changes. Ratings reflect a church's experience of a booking.

The website is informational. Posting, offers, bookings, messaging, and payments all happen in the app.

Orlando, Tampa, Jacksonville, and Miami today. Matching runs on service radius rather than city limits, so nearby areas are often covered. Email us if you're outside those markets — we open new ones based on demand.

Yes. Invite your worship leader, tech director, or office admin so anyone can post and confirm.

Not yet. Email us and we'll add it to the feature request list — multi-campus support is driven by how many churches ask for it.

Open your device settings, find Emergency Musician, and confirm notifications are turned on. If they are and you're still not receiving them, email us with your device and OS version.

From Settings in the app. Choose your service types, map your team positions, and we sync upcoming plans.

Password: use “Forgot password” in the app. Email address: send a request to support@emergencymusician.com and support will change it for you.

Settings → Account → Delete account, or email us and we'll handle it. Completed booking records are kept as long as required for tax and dispute purposes.